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Lawyer. Advisory COO. Blunt by Design.

About TBS Consulting

TBS is run as an Advisory COO practice — brought in when a business needs an operator's discipline, not another slide deck.

Executive Profile

When Bharti Airtel needed to re-verify 19 million prepaid subscribers against a new government mandate, Anand Jha's team hit a 98.42% completion rate — under budget by roughly a third, while the country's second-largest carrier failed to verify some three million of its own customers in the same window.

Anand Jha built his career on one habit: proving with data where a business is losing money before prescribing a fix. A mechanical engineer from Mumbai University (rank holder, 1991), he spent a decade on factory floors — BECO, Avery India, Whirlpool, GE Motors — earning a Six Sigma Black Belt. At Bharti Airtel from 2003, he standardized business processes company-wide. On another engagement, he discovered that payment terms and contract scope had drifted out of alignment, and fixing it freed over $10 million in capital.

He won Airtel's chairman's award for a prepaid customer-verification project, and later earned a Master Black Belt. As VP of Digital Transformation, he built Airtel's sales dashboards and channel systems nationwide. Since 2023, as an independent consultant, his engagements have doubled production and cut direct costs by 30% to sharpen clients' market competitiveness. He has mentored more than 300 projects, saving over Rs. 60 crore to date.


Career Timeline

PeriodRole
2023 – presentIndependent Consultant, TBS Consulting
2021 – 2023Delivery Leader, Kyndryl Solutions
2016 – 2021Delivery Leader, IBM India
2014 – 2016VP & Head, Sales & Distribution Digital Transformation, Bharti Airtel
2013 – 2014VP, IT Governance, Strategy & Security, Reliance Communications
2003 – 2013GM / Head of Business Solution Engagement, PMO & Governance, Bharti Airtel
1996 – 2003Senior Manager / Quality Lead, GE Motors India
1992 – 1996Whirlpool, Avery India, BECO Engineering

Credentials

  • PGD General Management, NMIMS Mumbai
  • B.E. (Hons), Machine Tools Engineering, Mumbai University 1991 (Rank Holder)
  • Black Belt (GE Industrial System) & Master Black Belt (Bharti Airtel), Six Sigma
  • PMP, Project Management Institute, USA
  • ISO 9001 Lead Auditor / IATF 16949 Internal Auditor
  • 5S training, Fuji Motor, Japan
  • Leadership Development Programme, IIM Ahmedabad

Download the full Executive Profile (PDF) →

Board Advisors

Strategic counsel to the CEO.

Two advisors with a combined seven decades in operational excellence and business transformation, engaged directly by TBS on strategy and execution.

Deepak Gupta

Board Advisor — Strategy & Business Excellence

Deepak brings over four decades of leadership in organizational transformation, quality systems, and business excellence frameworks. His experience spans large-scale implementations of the Toyota Production System, CII–EXIM/EFQM excellence models, and Lean methodologies across complex, multi-site operations — including senior roles at Modi Xerox and the SRB Group.

An MBA from the Faculty of Management Studies, Delhi, and a mechanical engineer by training, Deepak has built his career on institutionalizing governance, culture, and continuous improvement in organizations navigating significant change. He advises TBS on strategic execution and the disciplined rollout of excellence frameworks for clients undergoing transformation.

MBA (FMS Delhi) · BE Mechanical (Delhi College of Engineering) · CII–EXIM/EFQM Certified · TPS & TMS (Toyota Engineering Corporation, Japan) · Certified Independent Director

deepak@tbsindia.com

Dr. Rajiv Agrawal

Board Advisor — Operational Excellence

Rajiv brings over three decades of leadership across manufacturing, sales & marketing, product development, market research, and exports, including tenures as Vice President at Microtek International, where he led the Wire & Cables, New Product Development, Market Research, and Service divisions, and as Chief Executive of ESS Ell Cables.

A Ph.D. in Economics with a specialization in export promotion, Rajiv combines corporate, academic, and consulting expertise in translating strategy into frontline execution — with particular depth in 5S, Autonomous Maintenance, and Quality-at-Source methodologies. He advises TBS on operational excellence and leadership alignment for clients driving shop-floor transformation.

Ph.D. Economics (Export Promotion) · Certified Balanced Scorecard Professional · Certified Strategy Professional · ZED Consultant (Quality Council of India) · Lean Practitioner (National Productivity Council)

rajiv@tbsindia.com

Why "the uncomfortable honest answer" is the starting point.

Most turnarounds fail for a reason nobody wants to say out loud: the owner is the bottleneck, the pricing was never actually costed, or the sales team has no system beyond the owner's personal relationships. TBS engagements start by naming that plainly — then fixing it, in sequence, with deliverables the team keeps.

A legal background shapes how engagements and exits are structured: contracts, NDAs and non-compete terms are negotiated with the same rigor applied to pricing models — clearly scoped, nothing left ambiguous.

How TBS Engagements Run

  • Diagnosis before prescription — costing binders and real numbers, not assumptions
  • Deliverables the client keeps — pricing models, MIS packs, playbooks — not consulting theatre
  • Board-ready reporting from week one, in a consistent format
  • Clear engagement scoping and exit terms, negotiated up front
Approach

What the framework is built from.

The Enterprise Transformation Framework isn't theoretical — it's the pattern extracted from live engagements: costing analysis, tiered pricing design, sales objection playbooks, and weekly operating systems, applied to real manufacturing and distribution businesses.

Costing & Pricing

Formulation-level cost modeling used to build defensible, tiered pricing by customer segment.

Sales Systems

Objection playbooks and weekly operating rhythms with named KPIs — not motivational talks.

Governance

Board-ready decks and reporting cadence, so oversight doesn't depend on the owner narrating it.

Talk through your situation directly.

No sales pitch — a scoped conversation about where your business actually stands.

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